Return & Refund Policy
Effective Date: [28 August 2026]
At Soviraa Pure Foods, our products are food items, and maintaining food safety and hygiene is extremely important to us.
For this reason, we do not accept routine returns of food products once they have been delivered. However, if you receive a product that is damaged, spoiled, defective, incorrect or otherwise compromised, we will review the issue and provide an appropriate resolution.
1. No Routine Returns
Due to the nature of our products, Soviraa Pure Foods does not accept returns of food products for change of mind, personal preference or incorrect selection.
Returns will generally not be accepted for reasons including: Change of mind after placing the order, Customer no longer requiring the product, Incorrect product selected, Product not matching personal taste, Incorrect quantity ordered, Failure to follow storage instructions, Product being opened or used without genuine defect.
2. Eligible Issues
If you receive a product that is damaged during transit, spoiled, defective, leaking, improperly sealed, incorrect, or missing from your order, please contact us within 48 hours of delivery.
3. Unboxing Video & Evidence
To help us verify and resolve genuine delivery-related issues, customers are strongly recommended to record an unboxing video.
For a damaged, defective, spoiled or incorrect product claim, we may request supporting information such as Order ID, photographs/video of the product and packaging, shipping and product labels, batch/lot number, description of the issue, and unboxing video where available.
4. How to Raise a Complaint
If you have received a damaged, spoiled, defective, incorrect or missing product, please contact us within 48 hours of delivery.
Email: soviraapurefoods@gmail.com
Phone/WhatsApp: +91 7666186873
Customer Support Hours: 10:00 AM – 5:00 PM
Please mention your Order ID and provide photographs/videos and details of the issue.
5. Verification of Claims
Once we receive your complaint, our team will review the information provided. All replacement and refund requests are subject to verification.
6. Replacement & 7. Refund
Where a genuine product issue is confirmed, Soviraa PureFoods may offer a replacement of the affected product or provide a refund instead of or in addition to a replacement, where appropriate.
Where a refund is approved, it will generally be processed to the original payment method. The time taken for the refund to reflect in your account may vary depending on the payment gateway, bank or financial institution.
8. Missing or Incorrect Products
If your order contains a product that you did not order, or if a product is missing from your order, please contact us within 48 hours of delivery. Once verified, we may arrange for the correct/missing product to be dispatched or provide another appropriate resolution.
9. Products Damaged or Spoiled After Delivery
Soviraa PureFoods cannot be held responsible for damage, spoilage or deterioration caused after successful delivery due to improper storage, handling or use of the product.
10. Order Cancellation
Orders cannot be cancelled once they have been placed and payment has been successfully completed.
11. Refunds for Undeliverable Orders
If an order cannot be delivered because the entered PIN code is not serviceable, or where Soviraa PureFoods is unable to fulfil the order for reasons attributable to us, any eligible amount paid will be refunded to the original payment method.
12. No Cash Refunds
Approved refunds will generally be processed through the original payment method or another appropriate electronic payment method. Cash refunds will not ordinarily be provided.
13. Contact Us
For any return, refund, replacement or product-related concern, please contact:
Soviraa Pure Foods
Email: soviraapurefoods@gmail.com
Phone/WhatsApp: +91 8976970134