Shipping & Delivery Policy
Effective Date: [28 August 2026]
At Soviraa Pure Foods, we take care in packing and dispatching every order so that our products reach you safely and in good condition. This policy explains our order processing, shipping and delivery process.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, we begin processing it for dispatch.
Orders are generally processed and dispatched within 1–2 working days, excluding Sundays and public holidays.
During festive periods, promotional campaigns, high order volumes or unforeseen circumstances, processing may take slightly longer. We will make reasonable efforts to keep you informed in such cases.
2. Delivery Timeline
Orders are generally delivered within 7–8 working days from the date of dispatch, depending on the delivery location and courier serviceability.
Delivery timelines may vary depending on: Delivery location and PIN code, Courier partner availability, Remote or difficult-to-service locations, Weather conditions, Public holidays, Natural events, Transportation or logistical disruptions, Other circumstances beyond our reasonable control.
The delivery timeline provided is an estimated timeframe and not a guaranteed delivery date.
3. Shipping Charges
Any applicable shipping charges will be displayed at checkout before the order is confirmed.
From time to time, Soviraa PureFoods may offer free shipping, promotional shipping rates or shipping benefits subject to specific conditions. Any such offers will be communicated on the website or at checkout.
4. Delivery Locations
We aim to deliver Soviraa PureFoods products across India, subject to courier serviceability.
Delivery availability is determined based on the PIN code entered at the time of placing the order.
If your location is not serviceable by our courier partners, we may be unable to process or deliver the order. In such circumstances, any eligible amount paid will be refunded to the original payment method.
5. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through the email address or mobile number provided at checkout.
You can use the tracking information to monitor the progress of your shipment.
6. Accurate Delivery Information
Customers are responsible for providing complete and accurate delivery information.
Soviraa PureFoods will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.
If an order is returned to us due to an incorrect address, repeated failed delivery attempts, refusal to accept the shipment or the recipient being unavailable, additional shipping charges may apply for re-dispatch, where applicable.
7. Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
A delay beyond the estimated delivery timeframe does not automatically qualify an order for cancellation, return or refund.
If your shipment appears to be significantly delayed or lost in transit, please contact us. We will coordinate with the relevant courier partner and assist you in resolving the issue.
8. Receiving Your Order
We recommend checking the outer package at the time of delivery.
If the package appears to be visibly damaged, tampered with, leaking or improperly sealed, please take photographs of the package before opening it.
Where possible, customers are strongly recommended to record an unboxing video showing the package, shipping label and the products being removed from the package.
Please retain the outer packaging and shipping label until you have confirmed that your order has been received in good condition.
9. Product Storage After Delivery
Once the order has been successfully delivered, customers are responsible for storing the products according to the storage instructions provided on the product packaging.
Proper storage helps maintain the quality, freshness and shelf life of the products.
Soviraa PureFoods will not be responsible for deterioration resulting from improper storage or handling after delivery.
10. Contact Us
For questions regarding shipping or delivery, please contact us:
Soviraa Pure Foods
Email: soviraapurefoods@gmail.com
Phone/WhatsApp: +91 8976970134
Customer Support Hours: 10:00 AM – 5:00 PM
Please mention your Order ID when contacting us regarding an existing order so that we can assist you promptly.
11. Policy Updates
Soviraa Pure Foods reserves the right to update or modify this Shipping & Delivery Policy from time to time.